Community Management

SelectMinds Community Engagement Team Ensures Success.

SelectMinds provides a range of services to ensure optimal performance of our clients’ communities once they have launched. Clients can choose the level of support that best complements their own resources, from pure advisory services to fully outsourced community management.

Included with the licensing and hosting of the SelectMinds Corporate Networking Solution comes the support of our Client Services team. We provide support every step of the way to ensure success. We also offer additional fee-based Community Engagement services.

Our best practice community management includes:

• Account Manager responsible for advising clients on best practices, tracking of community success and key metrics, and recommending strategic improvements. They host quarterly community strategy meetings and bi-weekly community update meetings with clients.
• On-going consulting to help client reach established program goals including guidance on events, content and communications, sample emails, and best practices for driving user engagement and leveraging program assets
• On-going platform support including monthly site usage report generation and distribution and periodic data file upload
• Client administrator training
• Online member support
• Development of content, communications and event strategies
• Content sourcing for online platform
• Improvements and Enhancements advice
• Monitoring of community activity and discussion groups

SelectMinds InSight Client Community

The SelectMinds Insight Network is our clients’ private online community where they connect with each other and with SelectMinds Referral networking consultnts and technology experts. InSight provides the platform to share best practices, access SelectMinds whitepapers, access SelectMinds knowledge base, participate in discussion forums, connect and socialize with peers. Most importantly, InsStight gives SelectMinds’ clients a secure social network to converse with people who sahre their professional interests and experiences.

Open only to SelectMinds’ client and employees, InSight provides client opportunities to connect with SelectMinds experts and industry peers, to learn best practices for programs at every stage, geared to a variety of audiences.